Tickets will be emailed in the form of a QR code a week out from the event. Use this QR code to register either the day before, Wednesday 11 November from 6pm, or on day 1, Thursday 12 November from 7:15am.

Email [email protected] to change a name on a ticket, or to purchase more tickets. Guest details cannot be changed within 7 days of the event and tickets cannot be formally transferred.

We have a pre-event registration from 6pm Wednesday 11 November at the Gold Coast Convention Centre. Follow signs on arrival to main foyer.

Diamond and Platinum ticket holders will be able to enter the pre-event mixer and networking session from 6pm to 8pm on Wednesday 11 November, once you've registered and received your lanyards. This will also be at the Gold Coast Convention Centre and crew will be able to direct you after registration.

Day 1 registration is from 7:15am on Thursday 12 November and doors open from 7:30am each day, with priority entry given based on ticket tiers.

Scheduled finish time each day is 6:00pm, but as with any live program, the event may run a little over, so we encourage you to keep the evenings free, so you don't miss any value from the final speakers. The evenings are also a great time for networking.

Yes. Morning registration will remain available, though it could take longer. Entry to the room might wait for a suitable program break. We recommend arriving at 7:00am each day, to ensure you don't miss the opening show and first speakers.

Yes, every SWISHCON26 speaker will appear live and in person. We'll share the confirmed speaker lineup ahead of the event, but we won't publish a fixed order or individual appearance times, as live event schedules can change. We recommend joining us for the full experience on both days. You never know which speaker will share the nugget of gold you were seeking, even if you've never heard of them, so we encourage you to stay for every session.

Ticket tiers are in marked zones. Seats within each zone are open rather than individually assigned. Group members wanting the same tier are advised to arrive together early, as adjacent seats or particular rows cannot be guaranteed or held. The graphics on the website are a guide only and subject to change.

Guests with a qualifying tier do not need to arrange their photo opportunity with Chris Voss or Ryan. All will be facilitated clearly during the event. The private executive lounge and pre-event mixer access will be clearly signed and directed by crew on arrival.

Catering is dependent on ticket tier. Platinum and Diamond ticket holders will receive catered lunch both days in the Executive Lounge. For all other tiers, you can purchase food and drink from the outlets available throughout the venue.

We currently have no plans to make this event a recorded event. We usually only do this with our 3-day Sales Bootcamp.

Logistically, bring your phone charged with your QR code ticket on it, or you can print the QR code out if easier, a pen, and any personal essentials. No big bags will be permitted in the venue. Handbags and laptop bags are ok. Also, bring a smile and a positive attitude and you'll find what you're looking for.

As much as Ryan loves a fresh suit, there is no formal dress requirement. Business attire or smart casual clothing is recommended, with comfort in mind for a full day. Venue rules still apply to clothing, bags, and other items. No thongs, singlets or beach attire, as the room can get a little cold. A light jacket is recommended.

Email [email protected] with the attendee name, purchase email, and the support required, and we will have crew members available on the day.

Newborns and infants requiring essential parental care are permitted without a separate ticket, as long as they are under a parent or guardian's supervision. Children under 11 are not permitted. Children aged 11 to 16 can attend with a valid ticket and accompanying responsible adult at the parent or guardian's discretion. The program could contain adult themes and language, and the venue might impose stricter rules.

Ryan is very passionate about the next generation learning the skills required to reach their potential, and is a mentor for many schools and graduate programs, so if you have a teen you feel would enjoy the event, please grab them a ticket too.

We do not provide refunds for a change of mind, inability to attend, travel or schedule conflicts, non-attendance, or unused membership benefits. If you know you can't attend well in advance, please reach out to the team and we can see how we can allocate your investment towards another event or program. We reserve our rights and remedies under Australian Consumer Law.

Email [email protected] if you have any issues or questions with regards to the above.

Wednesday 11 November, 6pm to 8pm: pre-registration for all and pre-event mixer networking event for Platinum and Diamond.

Thursday 12 and Friday 13 November: registration opens at 7:15am, main doors open at 7:30am with priority entry given to certain ticket tiers, the event begins at 8am, session 1 starts at 8:30am, lunch runs from 12:30pm to 1:30pm, session 2 starts at 1:30pm, and the day ends at 6pm.

Saturday 14 November, 11am to 2pm: Platinum ticket holders exclusive yacht party. Information will be emailed separately.

Business owners, entrepreneurs, sales professionals, sales leaders, HR execs, people and culture managers, C-suite, customer service, aspiring leaders, coaches, hospitality sector, retail workers, and anyone who speaks with humans and simply wants to learn how to communicate more effectively.

Absolutely. Over the last 12 years, we've learned to recognise that communication is the key to opening every door and is beneficial to every department. Your ability to articulate value in yourself, your company or your product is valuable to all.

In fact, 32% of SWISH members are not in a direct sales role. The speakers on this stage coach across every single industry you can imagine, covering trades, legal, finance, education, healthcare, real estate, construction, coaching, insurance, hospitality, retail, mindset, childcare, teaching, and everything in between.

Not at all. Yes, we coach some of the largest companies globally, but we have never lost sight of the SMEs, sole traders or contractors. SWISHCON has been designed to touch businesses of all sizes and industries, and sole traders. There will be individual sales reps there and also whole teams from companies, so there really is something for everyone.

Free Wi-Fi will be available throughout the venue.

Great question, and in short, absolutely not. Our mission since 2014 has been to change the perception of sales globally, so running the event like everyone else would not support that mission.

Here at SWISH, we're pretty fortunate that the majority of our revenue comes from corporate training, so our events are essentially fun brand builders and an opportunity to give back, and not huge revenue generators. Every speaker signs a No Pitch waiver when selected to speak. If you like what you see or hear from a speaker, you are smart enough to scan a QR code from the workbook and reach out to them.

Naturally, some people will want to know how they can continue the journey after the event because knowledge alone does not change the world; implementation does. For those people, Ryan follows his strict 5% rule: 95% of the event is focused on content, education, and real-time help, with just 5% set aside for sharing how you can continue if you choose. Across two 10-hour days, that means Ryan spends less than 30 minutes each day talking about next steps.